FAQs

How can I contact KippyKats?

You can email us at info@kippykats.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes.

Where do you ship from?

Our products are sourced from trusted international suppliers and may be dispatched from overseas fulfilment centres. The dispatch location can vary depending on the product and availability.

Can I change or cancel my order?

We aim to process orders as quickly as possible, so if you need to change or cancel an order, please contact us at info@kippykats.com as soon as possible. If your order has already been processed or dispatched, we may be unable to change or cancel it before delivery. You may still have the right to return your order after receiving it in accordance with our Returns & Refund Policy.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as PayPal, Apple Pay and Google Pay. Klarna and USDC cryptocurrency payments are also available for eligible customers at checkout. Available payment methods may vary depending on your location, device and order.

When will my order be processed?

We aim to process orders within 1–3 business days. Orders are normally processed Monday to Friday and are not usually processed on weekends or UK public holidays. Once your order has been processed and dispatched, you'll receive a shipping confirmation email where available. Please note that processing times may occasionally be longer during particularly busy periods.

How long will it take to receive my order?

Orders are usually processed within 1-3 business days. Estimated delivery times are shown at checkout/product level where available. As some products are dispatched internationally, delivery times may vary.

What if I don't receive my order?

If your order hasn’t arrived within the estimated delivery timeframe, please contact us at info@kippykats.com and we’ll investigate it for you. If your order is confirmed as lost in transit, we’ll arrange a replacement or refund as appropriate.

Will I be charged with customs and taxes?

Any applicable taxes or charges will be handled according to the destination and current import rules. For most orders, the total shown at checkout will be the amount you pay to KippyKats. In some circumstances, international shipments may be subject to additional import duties, taxes or customs charges imposed by the destination country. If applicable, these charges are the responsibility of the recipient.

How do I return an item?

To request a return, please contact us at info@kippykats.com with your order number before sending anything back. We’ll provide you with the appropriate return instructions. For eligible online purchases, you may notify us that you wish to cancel within 14 days of receiving your order, and you then have a further 14 days to return the goods. Please see our Refund Policy for full details, conditions and any applicable exceptions.

What if the item(s) I received are defective/incorrect/damaged?

If your order arrives damaged, defective, incorrect or with an item missing, please contact us at info@kippykats.com as soon as possible. Include your order number, a description of the issue and, where possible, clear photographs of the item and packaging. We’ll review the issue and arrange an appropriate solution, such as a replacement or refund.

When will I receive my refund?

Once your return has been received and approved, your refund will be issued to your original payment method. Where applicable, refunds will be processed within 14 days of receiving the returned goods or evidence that they have been sent back. Once we issue your refund, your bank or payment provider may take additional time to show the funds in your account.