Terms of service

This website is operated by KippyKats. Throughout the site, the terms “we”, “us” and “our” refer to KippyKats.

These Terms of Service apply when you visit our website or purchase products from us. By using our website or placing an order, you agree to these Terms together with any other policies referred to on our website.

Nothing in these Terms affects your statutory rights as a consumer.

You must use our website only for lawful purposes. You must not use the website in any way that could damage, disable or interfere with its operation, security or other users.

We reserve the right to refuse or cancel an order where reasonably necessary, including where we suspect fraud, an obvious pricing error, unauthorised activity or where a product is unavailable. If we cancel an order after payment has been taken, we will refund the amount due.

We aim to describe and display our products as accurately as reasonably possible. 

Colours may appear slightly different depending on your device or screen settings, and measurements may be subject to reasonable variations where stated on the product page.

Product availability may change. We may discontinue products or update product information where necessary.

Nothing in these Terms excludes your legal rights. Goods supplied to consumers must meet the standards required by applicable consumer law, including being as described, of satisfactory quality and fit for purpose where applicable.

Product prices are displayed on our website in the currency shown at checkout.

Delivery charges, where applicable, will be displayed before you complete your purchase.

We may change our prices at any time, but changes will not normally affect orders that we have already accepted.

If an obvious pricing or product-information error occurs, we may contact you before fulfilling the order and give you the option to proceed on the corrected basis or cancel the order for a refund.

When you place an order, you are responsible for providing accurate contact, delivery and payment information.

After placing an order, you should receive an order confirmation. We may contact you if additional information is reasonably required to process your order.

We reserve the right to limit quantities or refuse orders where reasonably necessary, including suspected fraudulent activity or purchases apparently intended for unauthorised resale.

KippyKats works with international suppliers and fulfilment partners, and products may be dispatched from overseas fulfilment centres.

Delivery times shown on our website or at checkout are estimates unless expressly stated otherwise. Delivery may be affected by carriers, customs, weather and other circumstances outside our reasonable control.

Please see our Shipping Policy for further information about processing, delivery and tracking.

Your statutory rights relating to delivery are not affected by this section.

Your rights to cancel eligible online purchases and to return goods are explained in our Returns & Refund Policy.

Nothing in these Terms or our Returns & Refund Policy limits your statutory rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods.

Our website may use or contain links to services operated by third parties, including payment providers, delivery providers and other technology services.

Where you choose to visit a third-party website, that website may be governed by its own terms and privacy practices. We are not responsible for the content or operation of third-party websites that are outside our control.

If you submit a review, photograph, comment or other content to our website, you confirm that you have the right to submit that content and that it does not infringe another person's rights or contain unlawful material.

We may moderate or remove content where reasonably necessary, including spam, unlawful material or content unrelated to the product or service being reviewed.

Our collection and use of personal information is explained in our Privacy Policy.

We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend or change parts of the website for maintenance, security, technical or operational reasons.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, or excludes or restricts rights that cannot legally be excluded or restricted.

In particular, nothing in these Terms excludes your statutory rights in relation to goods that are faulty, not as described, not of satisfactory quality or not fit for purpose where those rights apply.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Unless otherwise stated, the content created for the KippyKats website, including our branding, written content and website materials, may not be copied, reproduced or commercially exploited without permission, except where permitted by law.

We may update these Terms from time to time to reflect changes to our website, services or legal requirements.

Any updated Terms will be published on this page. Changes will not remove rights that have already arisen under an existing consumer contract.

These Terms are governed by the applicable laws of the United Kingdom. If you are a consumer, you will also retain any mandatory protections available to you under the law that applies to you.

If you have questions about these Terms, please contact:

KippyKats

Email: info@kippykats.com

Our geographical business address and other applicable contact information are provided through our Contact Information page.