Shipping policy

We aim to process orders within 1–3 business days. Orders are not normally processed on weekends or UK public holidays.

KippyKats works with international suppliers and fulfilment partners, so orders may be dispatched from overseas fulfilment centres. Delivery times can vary depending on the product, destination, carrier and other circumstances outside our control.

Where an estimated delivery timeframe is provided at checkout or on a product page, this is an estimate rather than a guaranteed delivery date.

Shipping charges are calculated and displayed at checkout. Where a free-shipping offer applies, this will also be shown at checkout.

If you order more than one item, products may be dispatched separately and may arrive in different packages or on different days.

Where tracking information is available, it will be provided after your order has been dispatched. Please allow some time for tracking information to update after shipment.

If your order has not arrived within the expected delivery timeframe, please contact us at info@kippykats.com and we will investigate it for you.

International shipments may, in some circumstances, be subject to import taxes, customs duties or other charges imposed by the destination country. Where applicable, these charges may be payable by the recipient.

If you have any questions about the delivery of your order, please contact us at info@kippykats.com.